Patients & Visitors

Visitors & Patients

ATM

Automated Teller Machine (ATM) available at the hospital entrance.

Cafeteria

The Courtyard Café is located on the lower level and is happy to offer you products from Tim Horton's as well as choices of hot or cold food. The cafeteria is open from 6:30 a.m. to 8:00 p.m. Visitors are welcome!

Chapel

Chapel is open to patients, staff and families 24 hours/day.
Telephone: 267-6351 or ext. 6351 from your room phone.

Cultural Interpreters

Interpreters are available for various languages. To access this service, please ask your health care provider.

Food Services

For inpatient meal inquiries, call ext. 6310. Select Service offers a new way of presenting your meal choices. At mealtime, our CSA or Dietary Aide will come to your room to offer the menu choices and serve your meal. If you follow a special diet, be sure to let us know when you arrive. A Clinical Dietitian or a Dietary Coordinator may visit you to discuss special needs. Meals are served at approximately 8:00 a.m., 12:00 noon, and 5:00 p.m.   

Gift Shop

Located on the Main Floor. It is operated by the TDH Auxiliary and has a large selection of gifts, cards, and personal items available for sale.

Hours: 10:00 a.m. to 7:00 p.m. Monday to Friday, 10:00 a.m. to 4:00 p.m. on Saturday and 1:00 p.m. to 4:00 p.m. on Sunday.

Native Patient Services

Native Patient Services provides Cree translation and support for Native patients from Monday to Friday from 8:00 a.m. to 4:30 p.m. and on call services are available after hours and weekends for emergencies. For assistance please call 267-2131, ext. 2375 or 267-4661 after hours and weekends.

Newspapers

Newspapers are available at the Gift Shop and from boxes located outside the front entrance.  

Pastoral Care Services

Hospitalization presents many challenges to the emotional and spiritual well being of patients. You may feel the need to contact pastoral care if you are experiencing grief, loss of hope, or lack of support. Chapel is open to patients, staff and families 24 hours/day. Chaplaincy services provide a caring presence to patients, family, and friends in a crisis or emergency situation.

The pastoral care office is open Monday to Thursday 9:00 a.m. to 2:00 p.m.

Telephone: 267-6351 or ext. 6351 from your room phone. After hours and weekends requests are to be made through the nursing staff. You do not need to belong to a specific faith community or even consider yourself religious to request a visit from the chaplain.

Televisions

Televisions are located beside most hospital beds. A daily rental fee must be paid for by cash, Visa, Mastercard or personal cheque before the TV can be connected. Your health care provider will supply you with a Patient Order Form if you wish to have your TV connected. If you are having technical difficulties, please inform your health care provider and he/she will assist you.

Valuables

Please leave money, credit cards, jewelry, valuable items and papers at home. If you arrive at the hospital with anything deemed valuable, please ask your health care provider to have it deposited by Security for safekeeping. Dentures are valuable too. Keep them safe.

The Hospital cannot accept responsibility for lost or damaged valuables or personal property kept at the bedside.

Vending Machines

Vending Machines are located close in the cafeteria and on the 3rd floor.

Visiting Hours

Medical, Continuing Care,  Obstetrics/Maternity, Surgical Mental Health	11am - 8pm 2pm - 4pm & 6pm-8pm
Surgical In addition to the above, up to 2 visitors may accompany patients during the immediate pre and post-operative periods.	11am - 8pm
Paediatrics	24 hours
Critical Care	24 hours except 8am - 9am and 8pm - 9pm
Emergency	24 hours except 7am - 8am and 7pm - 8pm
Dialysis and Oncology	During treatment periods.

Visitor Information

• Immediate family and support persons are welcome in the hospital and are encouraged to support and provide comfort to patients. Visitation times and the number of visitors can be amended to meet the compassionate and special care needs of the patient. The Health care team along with the patient, will determine what visiting modifications are required on an individual basis.
• Visitors must wash their hands on entering the hospital, on entering the patient room, after any contact with the patient or items in their room, on leaving the patient room and on leaving the hospital.
• Visitors must not visit if they display any symptoms of ill health that is different from their normal state health, such as: fever, cough, shortness of breath, muscle aches, fatigue, headache, nausea, vomiting etc.
• No more than two visitors per patient at any one time including children.
• All arrangements for children under the age of 12 to visit must be made in collaboration with the Health Care Team. A responsible person must supervise children under the age of 12.
• During outbreak situations when the hospital is experiencing clusters or wide scale incidents of infectious and/or contagious conditions, the visiting policy may be unilaterally amended as appropriate by the CEO or designate.
• The hospital and its staff may, in their sole discretion, acting reasonably, restrict a visitor's access to the Hospital or to a particular patient where such a restriction is in the best interest of a patient or patients of the Hospital.

Please keep noise and activity (e.g. active children) to a minimum and please do not visit if you have a cold or contagious illness

Washrooms

Public washrooms are conveniently located throughout the hospital and most are wheelchair accessible. Public washrooms are identified.  

What to bring/what not to bring

We recommend that you bring the following items with you during your stay.

RECOMMENDED TO BRING » (These items will not be supplied in our hospital:) • comb and brush • housecoat, nightgown or pyjamas • slippers with non-slip soles • Kleenex • toothbrush and toothpaste • mouthwash • razor (electric preferred) • sanitary napkins/tampons • shampoo • specialty soaps and lotions • shaving cream

What NOT to Bring to the Hospital:

RECOMMENDED NOT TO BRING » • large sums of money • jewelry • credit cards • television (rental sets are available) • cellular phones or two way radio • fans or other electrical equipment

You can use the safety deposit system if you bring valuables.

The Hospital does not accept responsibility for personal items or valuables.  

 Wireless Internet Access for Patients & Visitors

The hospital has enabled limited wireless access for Patients & Visitors to use during your stay here at the hospital. Please note that while most websites will be available, due to their high limited bandwidth available (and for security reasons), high volume web sites, video & audio streaming websites as well as social network websites such as Facebook are not accessible from our public network.