Timmins & District Hospital is an active participant in the Ontario Hospital Report Card series. The goal of this initiative is to evaluate the care and services provided at acute care hospitals in the province and provide a report back to the public on how the health care system in Ontario is functioning.
Through patient satisfaction survey process we are provided with information that helps us to identify where we are doing well and to highlight where we may have opportunity to improve the care and services provided.
NRC Picker is the company hired by the province to co-ordinate the patient satisfaction survey process for all participating hospitals. Timmins & District Hospital provides a listing of patients discharged to NRC Picker, and they randomly select patients to receive the survey. The survey is mailed directly to patients by NRC Picker and completed surveys are returned by mail to NRC in the addressed and postage paid envelope included with the survey.
Completion of the survey is voluntary and all responses are kept confidential. NRC Picker analyzes the results of the retuned surveys on our behalf and provides us with reports, which we review to assist in identifying where we are doing well and to highlight were we may have opportunities to improve the care and services we provide.
We appreciate the feedback that is provided to us through this survey process. We encourage all patients and family members who are selected to complete the survey and to express your opinions, both positive and negative in an open and frank manner.