Patient Experience and Feedback

TADH is an active participant in the Ontario Hospital Association's (OHA) Patient Satisfaction Survey process for both Acute Inpatient and  Emergency Department (ED) care, with a goal to evaluate our hospital's care and services and to report to our partners and the communities we serve on how our health care system is functioning.

Through the patient satisfaction surveys, we receive information that helps us identify where we are doing well as well as highlighting where there are opportunities to improve our care and services. Completion of the survey is voluntary and all responses are kept confidential.

The OHA's surveying partner NRC Health Canada co-ordinates the patient satisfaction survey process for all participating hospitals.  We provide a list of discharged patients to NRC Picker, and they randomly select patients to receive the survey on a monthly basis throughout the year. The survey is completed by telephone (1-844-998-0410) by NRC Health Canada.  

Completion of the survey is voluntary and all responses are kept confidential.  NRC Health Canada analyzes the results of the returned surveys on our behalf and provides us with reports, which we review to assist in identifying where we are doing well and to highlight where we may have opportunities to improve the care and services we provide.

We appreciate the feedback that is provided to us through this survey process.  We encourage all patients and family members who are selected to complete the survey to express their opinions anonymously. Participation is voluntary and your choice to opt-out will not affect your medical care.  We thank you for your time and participation in this very important quality improvement initiative.


The survey is designed to measure what matters most to patients and provide data that can be used for targeted improvement by point of care staff. The survey provides information about:

  • What do our patients want?
  • What do our patients value?
  • What helps or hinders their ability to manage their health problems?
  • What aspects of care are most important to them and their families?

In addition, the survey may measure the following dimensions of patient-centred care depending on your patient visit:

  • Access to Care  
  • Continuity & Transition   
  • Coordination of Care   
  • Emotional Support    
  • Information & Education    
  • Involvement of Family     
  • Physical Comfort   
  • Respect for Patient Preferences

Our Results

Please see the table below comparing TADH's results to the Ontario Community Hospital Average. Coming Soon!